|
|
Questions, Answers and Comments by Category
-
-
|
Admins, it’s been three days since I paid the $24 for premium membership. I have PayPal confirmation of payment. However, I still cannot access any of those features. I’ve also logged in/out several times to no avail. Please help, thanks!
|
REPLY
|
|
I have updated your account status while we look into this.
Can you please forward your PayPal confirmation to the support department so we review our PayPal records to find the source of the problem. This usually is caused by having multiple HMF member accounts and we may need to combine them.
Last but not least, thank you for your support.
|
REPLY
|
Reply
#2 of 4 posted
28 FEB 21 by
Benaminh
|
Thank you for your help! I have looked everywhere on HMF for the support department or an email address to resolve this issue but can’t find it. I will gladly forward the PayPal confirmation email if you can tell me how to contact the support department.
|
REPLY
|
|
On the left, the top box SITE FEATURES, open, then on the right CONTACT US. Open that and there it is.
|
REPLY
|
Reply
#4 of 4 posted
28 FEB 21 by
Benaminh
|
Thank you Patricia. I found the support email and sent PayPal confirmation.
Dear HMF Admins, the hidden placement of the contact tab is counterintuitive and NOT user friendly. Please have a dedicated floating “contact us” button at the bottom of the main vertical menu bar on the left, or imbedded in the help (?) symbols floating on the upper right corners. I seriously spent 30 minutes yesterday looking at every menu link and not being able to find the email. Therefore, I had to resort to posting on the forums.
|
REPLY
|
|
